Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis
Published
Tue, 18 Aug
5:20 pm
Bid submission closes
Fri, 9 Oct
5:00 pm· 11 days left
Bid opening
Mon, 12 Oct
12:00 pm
Fees, EMD and value
- Tender value
- ₹12,19,88,435
- 12.2 crore
- EMD
- ₹24,39,769
- 24.4 lakh
- Tender fee
- ₹25,000
- Work location
- Agartala
- PIN 799001
- Bid validity
- 180 days
Tender details
- Organisation
- Chairman cum MD, TSECL
- Location
- Tripura
- Tender ID
- 2026_POWER_76015_1
- Reference no.
- DGM( ED-I)/TSECL/CCC/2026-27/07
- Category
- Manpower & Services
- Tender type
- Open Tender
- Tender category
- Services · Miscellaneous Services
- Form of contract
- Works
- Fee and EMD payment
- Offline
- Source portal
- Tripura eProcurement
Tender documents and BOQ
Notice inviting tender (NIT)
- 3.8 MB
NOTICE
Tendernotice_1.pdf
- 2.0 MB
SBD
Tendernotice_2.pdf
Work item documents
- 280 KB
BOQBOQ
BOQ_77395.xls
Tripura eProcurement requires a security check (CAPTCHA) before each download, so the files themselves open there. Search for Tender ID 2026_POWER_76015_1.
Download on portalImportant dates
Published
18 Aug 2026, 5:20 pm
Documents available from
18 Aug 2026, 5:30 pm
Clarifications open
20 Aug 2026, 10:00 am
Clarifications close
25 Aug 2026, 5:00 pm
Pre-bid meeting
27 Aug 2026, 11:00 am
Bid submission opens
10 Sept 2026, 12:00 pm
Documents available untilNext
9 Oct 2026, 5:00 pm
Bid submission closes
9 Oct 2026, 5:00 pm
Bid opening
12 Oct 2026, 12:00 pm
Tender inviting authority
DGM,ED-I,TSECL,Banamalipur
O/o the DGM,ED-I, Banamalipur
Pre-bid meeting
27 Aug 2026, 11:00 am
Conference Room,TSECL,Bidyut Bhavan,Agartala, Conference Room,TSECL,Bidyut Bhavan,Agartala
How to bid
- 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
- 2Download the tender documents and BOQ from Tripura eProcurement (search for Tender ID 2026_POWER_76015_1), along with any corrigenda.
- 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.
Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more
Basic Details
- Organisation Chain
- Chairman cum MD, TSECL
- Tender Reference Number
- DGM( ED-I)/TSECL/CCC/2026-27/07
- Tender ID
- 2026_POWER_76015_1
- Withdrawal Allowed
- Yes
- Tender Type
- Open Tender
- Form Of Contract
- Works
- Tender Category
- Services
- No. of Covers
- 2
- General Technical Evaluation Allowed
- No
- ItemWise Technical Evaluation Allowed
- No
- Payment Mode
- Offline
- Is Multi Currency Allowed For BOQ
- No
- Is Multi Currency Allowed For Fee
- No
- Allow Two Stage Bidding
- No
Payment Instruments
Offline
| S.No | Instrument Type |
|---|---|
| 1 | BC - Bankers Cheque |
| 2 | DD - Demand Draft |
| 3 | BG - Bank Guarantee |
Covers InformationNo. Of Covers - 2
| Cover No | Cover Type | Description | Document Type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Certificate of Registration/Incorporation under Companies Act,1956/2013 or Partnership act 1932 | |
| Certificate of Appraisal issued by authorized transition partner of CMMI institute with SCAMPI ID. | |||
| Certificate of all mentioned ISO latest version valid for at least 3 months after submission of bid | |||
| Annual turnover certified by CA,Audited balance sheets andITR for last 3 FY with auditor certificate | |||
| Work completion cum performance certificate for last 3 FY with client details and PAN,GST,EPF,ESI | |||
| Selfdeclaration on nonjudicial stamp paper forinsolvency,blacklistingbankruptcy,conflict of interest | |||
| Supporting document for OEM and valid Manufacturer Authorization Certificate in case of non-OEM. | |||
| 2 | Finance | BOQ | .xls |
Tender Fee DetailsTotal Fee in ₹ * - 25,000
- Tender Fee in ₹
- 25,000
- Fee Payable To
- TSECL
- Fee Payable At
- Agartala
- Tender Fee Exemption Allowed
- No
EMD Fee Details
- EMD Amount in ₹
- 24,39,769
- EMD Exemption Allowed
- No
- EMD Fee Type
- fixed
- EMD Payable To
- TSECL
- EMD Payable At
- Agartala
- BG Required
- Yes
- Minimum Direct EMD Payment in ₹
- 0.00
Work Item Details
- Title
- Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis
- Work Description
- Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis
- NDA/Pre Qualification
- Please refer Tender documents.
- Tender Value in ₹
- 12,19,88,435
- Product Category
- Miscellaneous Services
- Contract Type
- Tender
- Bid Validity(Days)
- 180
- Location
- Agartala
- Pincode
- 799001
- Pre Bid Meeting Place
- Conference Room,TSECL,Bidyut Bhavan,Agartala
- Pre Bid Meeting Address
- Conference Room,TSECL,Bidyut Bhavan,Agartala
- Pre Bid Meeting Date
- 27-Aug-2026 11:00 AM
- Bid Opening Place
- O/o the DGM,ED-I,TSECL,Banamalipur
- Should Allow NDA Tender
- No
- Allow Preferential Bidder
- No
- Tenderer Class
- APPROPRIATE
Critical Dates
- Published Date
- 18-Aug-2026 05:20 PM
- Bid Opening Date
- 12-Oct-2026 12:00 PM
- Document Download / Sale Start Date
- 18-Aug-2026 05:30 PM
- Document Download / Sale End Date
- 09-Oct-2026 05:00 PM
- Clarification Start Date
- 20-Aug-2026 10:00 AM
- Clarification End Date
- 25-Aug-2026 05:00 PM
- Bid Submission Start Date
- 10-Sep-2026 12:00 PM
- Bid Submission End Date
- 09-Oct-2026 05:00 PM
Collected from Tripura eProcurement on 28 Sept 2026, 1:12 am IST.
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