Privacy Policy
The short version
You can use GovtTenderHub without an account. If you create one, we keep your name, email address, mobile number and your saved lists; we never see or store your password itself. The contact form asks for your name, email and phone number only when you send us a message. The site shows no ads. It measures visits with Google Analytics, which uses cookies.
Stored in your browser
Saved tenders, the searches you follow, your recently viewed tenders and the time of your last visit are kept in your browser's local storage so the site can show them to you. If you aren't signed in, they stay on your device and clearing your browser data removes them.
Accounts
Creating an account is optional. If you do, we store your name, email address, mobile number, a one-way hash of your password if you choose one (not the password itself), when you joined and last signed in, and the tenders you save and the searches you follow, so they appear on every device you sign in on. Signing in sets a cookie that keeps you signed in until you sign out, go 7 days without a visit, or 30 days pass, and is used for nothing else. A second cookie, with a random value, stays for 180 days even after you sign out, so that someone else trying to get into your account can't stop you signing in on that browser; we keep only a one-way hash of it, with your account. To stop password and code guessing, your IP address is held in memory for up to a day. When we email you a code, we keep with it, for a day, a scrambled form of your IP address that can't be turned back into it, so that one person can't use up the codes meant for you. The address itself is never stored. If you sign in with Google, Google tells us only your name and your email address, and that Google has confirmed it; we never see your Google password. Sign-up has a few short steps. If you start but don't finish, we keep the email address, mobile number and name you entered, and how you came to the site (see Analytics), for up to 6 months, so we can help you finish, and then delete them. When you sign up with your mobile number, we save the number, name and email as you type them, even before you press a button, for the same reason. We may use your email address or mobile number to contact you about your account and our service. We don't sell or share your details. You can change your name, mobile number and password at any time on your account page. To have your account and everything in it deleted, write to us: we email a link to the address on the account, and it is deleted when you open that link, signed in, and confirm. Payments are kept, as tax records.
Your company documents
If you keep documents in your account (PAN, GST certificate, returns, certificates and the like), we store the files you upload with the details you give them, only to keep them for you and show them back to you. Each file is encrypted on our servers, and opened only for you while you're signed in; we don't look at them or share them. The one exception is support access: if you turn it on on your account page, our support team can open your documents and accounting, read-only, until it ends or you end it, and each look is recorded in our own records. Encrypted copies are kept in our backups. A document you delete, or every document when your account is deleted, can be brought back for 30 days and is then removed for good, backups included.
Bid preparation
On plans that include bid preparation, the tender files you upload are kept encrypted on our servers. To read them, the files are sent to Anthropic, whose Claude model lists the papers, forms and rules in them; your firm's own details aren't sent, as we fill them into the forms ourselves. Anthropic uses the files only to provide the service to us, keeps them for a limited time under its own terms, and doesn't train its models on them. We keep the files, what was read from them and your forms until you delete the preparation, or your account. Our team opens a preparation only when you ask us to check it, or while you've turned on support access, and each look is recorded in our own records.
Ask AI
Ask AI, on the Insights page, needs an account. We store the questions you ask and the answers, with how many were asked and what each cost us, to give you your chat back, to keep to your plan's limits and to improve the answers; our team can read them. If you tell Ask AI about your firm (for example your kinds of work, turnover, margins or your cost for a tender), it saves those details to give better answers in later chats. To answer, your question, the details you saved and what our tools found are sent to Anthropic, whose Claude model writes the answer; Anthropic uses them only to provide the service to us and keeps them for a limited time under its own terms, and doesn't train its models on them. You can see and delete your saved details, and delete your questions and answers, on your account page; deleting your account (when you ask us) deletes them too.
Emails we send
We email you about your account: a code to confirm your address, sign in or reset your password, and, if you set up tender alerts with emails on, the morning list of new tenders. On the free plan we may also email you about once a week what a paid plan would add (such as the open tenders your alert didn't cover), and if you start signing up and don't finish, we email you once to help you finish; each of these has a link to stop them. We send no newsletters. Codes are stored only as a one-way hash and deleted within a day. Emails go out through MSG91, which uses your address only to deliver them. When you sign in or sign up with your mobile number, we text the code to it through MSG91, which uses your number only to deliver it; we keep a record of each SMS we send (the number, when, and whether it arrived) for 90 days, to stop misuse of the form. Our emails carry a tiny invisible image that tells us whether an email was opened, and their links to our site pass through our own site first, so we can count clicks and see which emails help people (and whether a plan was bought soon after); we use this only to make our emails more useful. If an email to you bounces or is marked as spam, we stop emailing that address. You can stop alert emails with the link in any of them or on your alerts page. If you turn on alerts on WhatsApp, we send your WhatsApp number and each morning's alert (how many tenders matched, the best one and a link) to WhatsApp, run by Meta, only to deliver it; reply STOP there or turn it off on your alerts page to stop.
Sent to our server
To show how many new tenders appeared in searches you follow, your browser sends those search links and the time you last looked. Our server replies with counts and doesn't keep them. When a visit starts, the site adds one to a single visit total shown in the footer; your IP address is held in memory for 30 minutes so one visit isn't counted twice, and is never written to disk. When you search, we record the words you searched (with any email address or phone number taken out), how many tenders matched, the page you searched from, whether you were on a phone or a computer and whether you were signed in, so we can improve search; we don't record who searched, and these records are deleted after a year. Our hosting provider may keep standard server logs (IP address, browser type, pages requested) for security and troubleshooting.
Contact form
When you send a message through the contact form, we store what you enter (name, email, phone number and your message) so we can reply. We use it for nothing else, and delete messages within 12 months. Your IP address is held in memory for an hour to stop spam, and is never stored. If you message us on WhatsApp, your messages reach our team through MSG91's WhatsApp inbox, and we keep a copy with your number and your WhatsApp name for up to 12 months, to reply, call you back if needed and follow up.
Analytics
We use Google Analytics to understand how the site is used: which pages are visited, how people arrive (for example from a search engine), the device and browser type, approximate location (city or region), and actions such as following a search, saving or sharing a tender. It sets cookies and sends this information to Google; we never send it your name, email address or other contact details. You can stop Google Analytics from collecting data about you with the Google Analytics opt-out browser add-on.
To see which of our ads work, we also use Google Ads conversion tracking and the Meta (Facebook) Pixel. They record, with cookies, the pages you visit here and actions such as signing up, searching, saving a tender, sending us a message and buying a plan (its order number and amount), and let Google and Meta show our ads to people who visited. We never send them your name, email address, phone number or payment details. You can turn off ads based on your activity in Google's Ads Settings and in Facebook's ad preferences.
To learn which of our ads and links bring people who sign up, our own cookie remembers for 90 days how you first came to the site and the latest time you came from somewhere: the campaign tags on the link, whether it was an ad click, the name of the site that sent you (never the page you were on there), the page you arrived on here, and when. When you give your email and mobile number at sign-up, we keep this with them, and with your account if you create one. It stays with us and is not shared.
Sometimes we try two versions of a small part of the site, such as the words on a button, to learn which one helps more people. Another cookie of ours, gth_ab, then remembers for up to 90 days after your last visit which version your browser was given (picked at random), so you see the same one on every visit. If you sign up, we keep which version you saw with your sign-up and your account. Google Analytics is told which version your browser has, and counts it when you tap the button (never who you are); the cookie and what we keep with your sign-up stay with us.
Links to official portals
Tender pages link to government procurement portals and GeM. Those sites have their own privacy policies, which apply once you leave GovtTenderHub.
Changes
If this policy changes, the new version will be posted here with a new date. See also About GovtTenderHub. Questions: contact@govttenderhub.com, or call or WhatsApp +91 94155 94076.