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2026_MAWS_720074_1
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Manpower & ServicesTamil NaduTamil Nadu eProcurement

Selection of a System Integrator for the Design, Development, Implementation, and Maintenance of a WhatsApp-Based AI-Enabled Citizen Grievance Redressal System for the Urban Local Bodies (ULBs) under the Directorate of Municipal Administration

by MAWS

  1. Estimated value

    ₹15 lakh

    ₹15,00,000

  2. EMD

    ₹15,000

    Exemption allowed

  3. Published

    Fri, 30 Oct

    5:30 pm

  4. Bid submission closes

    Thu, 19 Nov

    3:00 pm· 19 days left

  5. Bid opening

    Thu, 19 Nov

    4:00 pm

Tender details

Organisation
MAWS › DMA Office
Location
Chennai district, Tamil Nadu
Tender ID
2026_MAWS_720074_1
Reference no.
DMA/3170/2026-SBM1
Category
Manpower & Services
Tender type
Open Tender
Tender category
Services · Info. Tech. Services
Form of contract
Lump-sum
Fee and EMD payment
Online
Source portal
Tamil Nadu eProcurement

Fees, EMD and value

Tender value
₹15,00,000
15 lakh
EMD
₹15,000
Exemption allowed
Tender fee
No fee
Work location
Chennai
PIN 600028
Bid validity
180 days

Tender documents and BOQ

Notice inviting tender (NIT)

  • Tender Notice

    Tendernotice_1.pdf

    187 KB

Work item documents

  • BID DOCUMENT

    TENDERDOCUMENT.pdf

    665 KB

  • BOQBOQ

    BOQ_864726.xls

    349 KB

How to download these files

Tamil Nadu eProcurement asks you to type a security code (CAPTCHA) for each file, so the downloads happen on the portal.

  1. Open Tenders by Organisation on Tamil Nadu eProcurement.
  2. Click the number next to MAWS.
  3. Find Tender ID 2026_MAWS_720074_1 on that page (Ctrl+F, or "Find in page" on a phone) and click the tender's title.
  4. Click the file you need, type the characters shown, and it downloads.

Important dates

  1. Published

    30 Oct 2026, 5:30 pm

  2. Documents available from

    30 Oct 2026, 5:30 pm

  3. Pre-bid meetingNext

    11 Nov 2026, 11:00 am

  4. Bid submission opens

    11 Nov 2026, 4:00 pm

  5. Documents available until

    19 Nov 2026, 3:00 pm

  6. Bid submission closes

    19 Nov 2026, 3:00 pm

  7. Bid opening

    19 Nov 2026, 4:00 pm

Tender inviting authority

Chief Engineer

The Director of Municipal Administration, UAB campus,M R C Nagar, Chennai, 28

Pre-bid meeting

11 Nov 2026, 11:00 am

DMA Office, Chennai, The Director of MunicipalAdministration, UAB campus, M RC Nagar, Chennai, 28

Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
MAWS||DMA Office
Tender Reference Number
DMA/3170/2026-SBM1
Tender ID
2026_MAWS_720074_1
Withdrawal Allowed
No
Tender Type
Open Tender
Form Of Contract
Lump-sum
Tender Category
Services
No. of Covers
2
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Online
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Online Bankers

S.NoBank Name
1SBI Bank

Covers InformationNo. Of Covers - 2

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/TechnicalBIDDOCUMENT.pdf
EMD PROOF.pdf
2FinanceBOQ.xls

Tender Fee DetailsTotal Fee in ₹ * - 0.00

Tender Fee in ₹
0.00
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
15,000
EMD Exemption Allowed
Yes
EMD Fee Type
percentage
EMD Percentage
1.0%
eBG Required
Yes
Minimum Direct EMD Payment in ₹
0.00

Work Item Details

Title
Selection of a System Integrator for the Design, Development, Implementation, and Maintenance of a WhatsApp-Based AI-Enabled Citizen Grievance Redressal System for the Urban Local Bodies (ULBs) under the Directorate of Municipal Administration
Work Description
Selection of a System Integrator for the Design, Development, Implementation, and Maintenance of a WhatsApp-Based AI-Enabled Citizen Grievance Redressal System for the Urban Local Bodies (ULBs) under the Directorate of Municipal Administration
NDA/Pre Qualification
Please refer Tender documents.
Tender Value in ₹
15,00,000
Product Category
Info. Tech. Services
Contract Type
Tender
Bid Validity(Days)
180
Location
Chennai
Pincode
600028
Pre Bid Meeting Place
DMA Office, Chennai
Pre Bid Meeting Address
The Director of MunicipalAdministration, UAB campus, M RC Nagar, Chennai, 28
Pre Bid Meeting Date
11-Nov-2026 11:00 AM
Bid Opening Place
6th Floor,DMA Office
Should Allow NDA Tender
No
Allow Preferential Bidder
No
Enable Media Publish Date
Yes
Enable Tender Bulletin Date
Yes
Tenderer Class
I

Critical Dates

Media Publish Date
30-Oct-2026 09:00 AM
Tender Bulletin Date
29-Oct-2026 09:00 AM
Published Date
30-Oct-2026 05:30 PM
Bid Opening Date
19-Nov-2026 04:00 PM
Document Download / Sale Start Date
30-Oct-2026 05:30 PM
Document Download / Sale End Date
19-Nov-2026 03:00 PM
Bid Submission Start Date
11-Nov-2026 04:00 PM
Bid Submission End Date
19-Nov-2026 03:00 PM

Collected from Tamil Nadu eProcurement on 30 Oct 2026, 6:26 pm IST.

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  • Fees, EMD and tender value in full
  • Tender documents and BOQ (3 files)
  • Important dates, the tendering authority and the pre-bid meeting
  • Everything published on the portal
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How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ: open Tenders by Organisation on Tamil Nadu eProcurement, click MAWS and find Tender ID 2026_MAWS_720074_1, then open it (each file asks for a CAPTCHA). Get any corrigenda too.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.

New to bidding? Read Tamil Nadu e-tender: how to register and bid on tntenders.gov.in, How to apply for government tenders in India, step by step and How to register and bid on eprocure.gov.in and other NIC portals.

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