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2026_RISL_605117_1
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Manpower & ServicesRajasthanRajasthan eProcurement

Request for Proposal for Selection of System Integrator for Establishment and Operation of Rajasthan Sampark CM Helpline 181 Call Center, including Upgradation and Maintenance of 181 Call Center Licenses for the Government of Rajasthan

by MD, RISL

  1. Estimated value

    ₹190 crore

    ₹1,90,00,00,000

  2. EMD

    ₹3.8 crore

    Exemption allowed

  3. Published

    Fri, 30 Oct

    4:00 pm

  4. Bid submission closes

    Tue, 8 Dec

    3:30 pm· 38 days left

  5. Bid opening

    Tue, 8 Dec

    4:30 pm

Tender details

Organisation
MD, RISL › Director (Technical)
Location
Jaipur district, Rajasthan
Tender ID
2026_RISL_605117_1
Reference no.
RIS2627SLOB00066
Category
Manpower & Services
Tender type
Open Tender
Tender category
Services · Miscellaneous Services
Form of contract
Item Rate
Fee and EMD payment
Offline
Source portal
Rajasthan eProcurement

Fees, EMD and value

Tender value
₹1,90,00,00,000
190 crore
EMD
₹3,80,00,000
3.8 crore · Exemption allowed
Tender fee
₹5,000
+ ₹2,500 processing
Work location
Jaipur
PIN 302005
Bid validity
180 days

Tender documents and BOQ

Notice inviting tender (NIT)

  • NIB

    Tendernotice_1.pdf

    521 KB

Work item documents

  • RFP

    RFPforRajasthanSamparkCMHelpline181.pdf

    2.0 MB

  • BoQBOQ

    BOQ_1073102.xls

    397 KB

How to download these files

Rajasthan eProcurement asks you to type a security code (CAPTCHA) for each file, so the downloads happen on the portal.

  1. Open Tenders by Organisation on Rajasthan eProcurement.
  2. Click the number next to MD, RISL.
  3. Find Tender ID 2026_RISL_605117_1 on that page (Ctrl+F, or "Find in page" on a phone) and click the tender's title.
  4. Click the file you need, type the characters shown, and it downloads.

Important dates

  1. Published

    30 Oct 2026, 4:00 pm

  2. Documents available from

    30 Oct 2026, 4:00 pm

  3. Pre-bid meetingNext

    17 Nov 2026, 3:00 pm

  4. Bid submission opens

    30 Nov 2026, 4:00 pm

  5. Documents available until

    8 Dec 2026, 3:30 pm

  6. Bid submission closes

    8 Dec 2026, 3:30 pm

  7. Bid opening

    8 Dec 2026, 4:30 pm

Tender inviting authority

Managing Director, RISL

Yojna Bhawan- Jaipur

Pre-bid meeting

17 Nov 2026, 3:00 pm

Jaipur, RISL Board Room, First Floor, C- Block, Yojna Bhawan-Jaipur

Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
MD, RISL||Director (Technical)
Tender Reference Number
RIS2627SLOB00066
Tender ID
2026_RISL_605117_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Item Rate
Tender Category
Services
No. of Covers
2
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Offline
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Offline

S.NoInstrument Type
1DD
2BG
3BC

Covers InformationNo. Of Covers - 2

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/TechnicalUpload All Required Bid Documents As Per RFP.pdf
2FinanceBoQ.xls
Financial Bid Cover Letter.pdf

Tender Fee DetailsTotal Fee in ₹ * - 7,500

Tender Fee in ₹
5,000
Processing Fee in ₹
2,500
Fee Payable To
Managing Director, RISL
Fee Payable At
Jaipur
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
3,80,00,000
EMD Exemption Allowed
Yes
EMD Fee Type
percentage
EMD Percentage
2.0%
EMD Payable To
Managing Director, RISL
EMD Payable At
Jaipur

Work Item Details

Title
Request for Proposal for Selection of System Integrator for Establishment and Operation of Rajasthan Sampark CM Helpline 181 Call Center, including Upgradation and Maintenance of 181 Call Center Licenses for the Government of Rajasthan
Work Description
Request for Proposal for Selection of System Integrator for Establishment and Operation of Rajasthan Sampark CM Helpline 181 Call Center, including Upgradation and Maintenance of 181 Call Center Licenses for the Government of Rajasthan
NDA/Pre Qualification
As Per RFP
Tender Value in ₹
1,90,00,00,000
Product Category
Miscellaneous Services
Contract Type
Tender
Bid Validity(Days)
180
Location
Jaipur
Pincode
302005
Pre Bid Meeting Place
Jaipur
Pre Bid Meeting Address
RISL Board Room, First Floor, C- Block, Yojna Bhawan-Jaipur
Pre Bid Meeting Date
17-Nov-2026 03:00 PM
Bid Opening Place
Jaipur
Should Allow NDA Tender
No
Allow Preferential Bidder
No
Tenderer Class
ALL

Critical Dates

Published Date
30-Oct-2026 04:00 PM
Bid Opening Date
08-Dec-2026 04:30 PM
Document Download / Sale Start Date
30-Oct-2026 04:00 PM
Document Download / Sale End Date
08-Dec-2026 03:30 PM
Bid Submission Start Date
30-Nov-2026 04:00 PM
Bid Submission End Date
08-Dec-2026 03:30 PM

Collected from Rajasthan eProcurement on 30 Oct 2026, 6:24 pm IST.

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  • Fees, EMD and tender value in full
  • Tender documents and BOQ (3 files)
  • Important dates, the tendering authority and the pre-bid meeting
  • Everything published on the portal
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How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ: open Tenders by Organisation on Rajasthan eProcurement, click MD, RISL and find Tender ID 2026_RISL_605117_1, then open it (each file asks for a CAPTCHA). Get any corrigenda too.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.

New to bidding? Read Rajasthan e-tender: SHPP, the old eproc portal and how to bid in 2026, How to apply for government tenders in India, step by step and How to register and bid on eprocure.gov.in and other NIC portals.

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