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2026_PRD_5079817_1
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Manpower & ServicesWest BengalWest Bengal eProcurement (tenders.wb.gov.in)

Selection of agency for running Help Desk cum Call Centre Service (16x7 Public Grievance Help Desk) for Panchayats and Rural Development Department, Government of West Bengal

by Panchayat and Rural Development

  1. EMD

    ₹1 lakh

    Exemption allowed

  2. Published

    Thu, 15 Oct

    10:00 am

  3. Bid submission closes

    Tue, 17 Nov

    6:30 pm· 25 days left

  4. Bid opening

    Fri, 20 Nov

    11:00 am

Tender details

Organisation
Panchayat and Rural Development › Wbcadc(H.Q) › Kolkata › Engineering CELL- Wbcadc
Location
24 Paraganas North district, West Bengal
Tender ID
2026_PRD_5079817_1
Reference no.
NIT No. 07/2026-27(2nd call)
Category
Manpower & Services
Tender type
Open Tender
Tender category
Services · Miscellaneous Services
Form of contract
Item Rate
Fee and EMD payment
Online
Source portal
West Bengal eProcurement (tenders.wb.gov.in)

Fees, EMD and value

Tender value
Not stated
See tender documents
EMD
₹1,00,000
1 lakh · Exemption allowed
Tender fee
No fee
Work location
Public Grievance cell) Mrittika Bhavan (4th Floor)
PIN 700064
Bid validity
180 days

Tender documents and BOQ

Notice inviting tender (NIT)

  • NIT

    Tendernotice_1.pdf

    208 KB

Work item documents

  • SOQ

    SOQ.pdf

    137 KB

  • BOQBOQ

    BOQ_5184571.xls

    317 KB

  • Bidding document

    Bidding_Document.pdf

    879 KB

  • NIT

    NIT.pdf

    186 KB

How to download these files

West Bengal eProcurement (tenders.wb.gov.in) asks you to type a security code (CAPTCHA) for each file, so the downloads happen on the portal.

  1. Open Tenders by Organisation on West Bengal eProcurement (tenders.wb.gov.in).
  2. Click the number next to PANCHAYAT AND RURAL DEVELOPMENT.
  3. Find Tender ID 2026_PRD_5079817_1 on that page (Ctrl+F, or "Find in page" on a phone) and click the tender's title.
  4. Click the file you need, type the characters shown, and it downloads.

Important dates

  1. Published

    15 Oct 2026, 10:00 am

  2. Documents available from

    15 Oct 2026, 10:00 am

  3. Pre-bid meetingNext

    28 Oct 2026, 2:00 pm

  4. Bid submission opens

    28 Oct 2026, 4:00 pm

  5. Documents available until

    17 Nov 2026, 6:30 pm

  6. Bid submission closes

    17 Nov 2026, 6:30 pm

  7. Bid opening

    20 Nov 2026, 11:00 am

Tender inviting authority

Deputy Secretary Public Grievance Cell, P and RD

MrittikaBhavan, Block-DD, Sector-I, Kolkata-64

Pre-bid meeting

28 Oct 2026, 2:00 pm

3rd Floor of Mrittika Bhavan, Plot no.-18/9 Block-, 3rd Floor-Mini Conferece Hall of Mrittika Bhavan, Plot no.-18/9 Block-

Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
PANCHAYAT AND RURAL DEVELOPMENT||WBCADC(H.Q)||KOLKATA||ENGINEERING CELL- WBCADC
Tender Reference Number
NIT No. 07/2026-27(2nd call)
Tender ID
2026_PRD_5079817_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Item Rate
Tender Category
Services
No. of Covers
2
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Online
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Online Bankers

S.NoBank Name
1ICICI BANK
2ICICI NEFT/RTGS

Covers InformationNo. Of Covers - 2

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/TechnicalBidding document.pdf
NIT.pdf
SOQ.pdf
All bidder documents.pdf
Other Important documents.pdf
2FinanceBOQ.xls

Tender Fee DetailsTotal Fee in ₹ * - 0.00

Tender Fee in ₹
0.00
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
1,00,000
EMD Exemption Allowed
Yes
EMD Fee Type
fixed

Work Item Details

Title
NIT No. 07/2026-27(2nd call)
Work Description
Selection of agency for running Help Desk cum Call Centre Service (16x7 Public Grievance Help Desk) for Panchayats and Rural Development Department , Government of West Bengal
NDA/Pre Qualification
Please refer Tender documents.
Product Category
Miscellaneous Services
Contract Type
Tender
Bid Validity(Days)
180
Location
Public Grievance cell) Mrittika Bhavan (4th Floor)
Pincode
700064
Pre Bid Meeting Place
3rd Floor of Mrittika Bhavan, Plot no.-18/9 Block-
Pre Bid Meeting Address
3rd Floor-Mini Conferece Hall of Mrittika Bhavan, Plot no.-18/9 Block-
Pre Bid Meeting Date
28-Oct-2026 02:00 PM
Bid Opening Place
MrittikaBhavan, Block-DD, Sector-I, Kolkata-64
Should Allow NDA Tender
No
Allow Preferential Bidder
No
Tenderer Class
Bonafide Outsider

Critical Dates

Published Date
15-Oct-2026 10:00 AM
Bid Opening Date
20-Nov-2026 11:00 AM
Document Download / Sale Start Date
15-Oct-2026 10:00 AM
Document Download / Sale End Date
17-Nov-2026 06:30 PM
Bid Submission Start Date
28-Oct-2026 04:00 PM
Bid Submission End Date
17-Nov-2026 06:30 PM

Collected from West Bengal eProcurement (tenders.wb.gov.in) on 15 Oct 2026, 12:23 pm IST.

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  • Fees, EMD and tender value in full
  • Tender documents and BOQ (5 files)
  • Important dates, the tendering authority and the pre-bid meeting
  • Everything published on the portal
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How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ: open Tenders by Organisation on West Bengal eProcurement (tenders.wb.gov.in), click PANCHAYAT AND RURAL DEVELOPMENT and find Tender ID 2026_PRD_5079817_1, then open it (each file asks for a CAPTCHA). Get any corrigenda too.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.

New to bidding? Read West Bengal e-tender: how to register and bid on wbtenders.gov.in and the new tenders.wb.gov.in, How to apply for government tenders in India, step by step and How to register and bid on eprocure.gov.in and other NIC portals.

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