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2026_UBoI_854311_1
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Consultancy & SurveyCentral GovtCPPP ePublishing (central bodies)

Empanelment of Agencies for Customer Experience Audit

by Union Bank of India

  1. Published

    Thu, 15 Oct

    4:00 pm

  2. Bid submission closes

    Sat, 7 Nov

    2:30 pm· 12 days left

  3. Bid opening

    Sat, 7 Nov

    3:00 pm

Tender details

Organisation
Union Bank of India › Central Office-UBoI
Location
Mumbai district, Central Government
Tender ID
2026_UBoI_854311_1
Reference no.
PROC 4373 2026
Category
Consultancy & Survey
Work description
EMPANELMENT OF AGENCIES FIRMS COMPANIES FOR CUSTOMER EXPERIENCE AUDITS AND ASSESSMENTS ACROSS THE BANKS DIGITAL AND PHYSICAL CHANNELS
Tender type
Open Tender
Tender category
Services · Miscellaneous Services
Form of contract
Empanelment
Fee and EMD payment
Not Applicable
Source portal
CPPP ePublishing (central bodies)

Fees, EMD and value

Tender value
Not stated
See tender documents
EMD
Nil
Tender fee
No fee
Work location
PAN INDIA
PIN 400021
Period of work
1095 days
Bid validity
180 days

Tender documents and BOQ

Notice inviting tender (NIT)

  • EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT

    Tendernotice_1.pdf

    965 KB

Work item documents

  • EMPANELMENT OF AGENCIES FIRMS COMPANIES FOR CUSTOMER EXPERIENCE AUDITS AND ASSESSMENTS ACROSS THE BANKS DIGITAL AND PHYSICAL CHANNELS

    RFP CUSTOMER EXPERIENCE AUDITS.pdf

    965 KB

How to download these files

CPPP ePublishing (central bodies) asks you to type a security code (CAPTCHA) for each file, so the downloads happen on the portal.

  1. Open Tenders by Organisation on CPPP ePublishing (central bodies).
  2. Click the number next to Union Bank of India.
  3. Find Tender ID 2026_UBoI_854311_1 on that page (Ctrl+F, or "Find in page" on a phone) and click the tender's title.
  4. Click the file you need, type the characters shown, and it downloads.

Important dates

  1. Published

    15 Oct 2026, 4:00 pm

  2. Documents available from

    15 Oct 2026, 4:00 pm

  3. Clarifications open

    15 Oct 2026, 4:00 pm

  4. Clarifications close

    26 Oct 2026, 11:00 am

  5. Pre-bid meeting

    26 Oct 2026, 4:00 pm

  6. Bid submission opens

    26 Oct 2026, 5:00 pm

  7. Documents available untilNext

    7 Nov 2026, 2:30 pm

  8. Bid submission closes

    7 Nov 2026, 2:30 pm

  9. Bid opening

    7 Nov 2026, 3:00 pm

Tender inviting authority

Asst General Manager

Union Bank of India Procurement Department 1st floor 239 Union Bank Bhawan Vidhan Bhawan Marg Nariman Point Mumbai 400021

Pre-bid meeting

26 Oct 2026, 4:00 pm

ONLINE, ONLINE

Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
Union Bank of India||Central Office-UBoI
Tender Reference Number
PROC 4373 2026
Tender ID
2026_UBoI_854311_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Empanelment
Tender Category
Services
No. of Covers
1
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Not Applicable
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Covers InformationNo. Of Covers - 1

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/Technical/FinanceEMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT ACROSS BANK CHANNELS.pdf

Tender Fee DetailsTotal Fee in ₹ * - 0.00

Tender Fee in ₹
0.00
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
0.00
EMD Exemption Allowed
No
EMD Fee Type
fixed

Work Item Details

Title
EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT
Work Description
EMPANELMENT OF AGENCIES FIRMS COMPANIES FOR CUSTOMER EXPERIENCE AUDITS AND ASSESSMENTS ACROSS THE BANKS DIGITAL AND PHYSICAL CHANNELS
NDA/Pre Qualification
AS PER RFP
Tender Value in ₹
0.00
Product Category
Miscellaneous Services
Contract Type
Empanelment
Bid Validity(Days)
180
Period Of Work(Days)
1095
Location
PAN INDIA
Pincode
400021
Pre Bid Meeting Place
ONLINE
Pre Bid Meeting Address
ONLINE
Pre Bid Meeting Date
26-Oct-2026 04:00 PM
Bid Opening Place
MUMBAI
Should Allow NDA Tender
No
Allow Preferential Bidder
No

Critical Dates

Published Date
15-Oct-2026 04:00 PM
Bid Opening Date
07-Nov-2026 03:00 PM
Document Download / Sale Start Date
15-Oct-2026 04:00 PM
Document Download / Sale End Date
07-Nov-2026 02:30 PM
Clarification Start Date
15-Oct-2026 04:00 PM
Clarification End Date
26-Oct-2026 11:00 AM
Bid Submission Start Date
26-Oct-2026 05:00 PM
Bid Submission End Date
07-Nov-2026 02:30 PM

Collected from CPPP ePublishing (central bodies) on 15 Oct 2026, 6:23 pm IST.

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  • Fees, EMD and tender value in full
  • Tender documents and BOQ (2 files)
  • Important dates, the tendering authority and the pre-bid meeting
  • Everything published on the portal
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How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ: open Tenders by Organisation on CPPP ePublishing (central bodies), click Union Bank of India and find Tender ID 2026_UBoI_854311_1, then open it (each file asks for a CAPTCHA). Get any corrigenda too.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.

New to bidding? Read How to apply for government tenders in India, step by step, How to register and bid on eprocure.gov.in and other NIC portals and How to fill the BOQ in an e-tender: item rate, percentage rate and common errors.

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