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2026_LIC_846424_1
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Manpower & ServicesCentral GovtCPPP ePublishing (central bodies)

Request for Proposal for availing Call Centre Services

by Life Insurance Corporation of India

  1. EMD

    ₹10 lakh

    Exemption allowed

  2. Published

    Tue, 28 Jul

    6:00 pm

  3. Bid submission closes

    Thu, 15 Oct

    3:00 pm· Today

  4. Bid opening

    Thu, 15 Oct

    3:30 pm

Tender details

Organisation
Life Insurance Corporation of India › Central Office, Mumbai › Information Technology - SD
Location
Mumbai Suburban district, Central Government
Tender ID
2026_LIC_846424_1
Reference no.
LIC/CO/CRM/CCS/RFP/2026-27
Category
Manpower & Services
Tender type
Open Tender
Tender category
Services · Info. Tech. Services
Form of contract
Lump-sum
Fee and EMD payment
Offline
Source portal
CPPP ePublishing (central bodies)

Fees, EMD and value

Tender value
Not stated
See tender documents
EMD
₹10,00,000
10 lakh · Exemption allowed
Tender fee
₹11,800
Exemption allowed
Work location
MUMBAI
PIN 400054
Period of work
7 days
Bid validity
180 days

Tender documents and BOQ

Notice inviting tender (NIT)

  • Request for Proposal for availing Call Centre Services

    Tendernotice_1.pdf

    2.7 MB

Work item documents

  • Request for Proposal for availing Call Centre Services

    Final 28072026 16.04 CCS RFP.pdf

    2.7 MB

How to download these files

CPPP ePublishing (central bodies) asks you to type a security code (CAPTCHA) for each file, so the downloads happen on the portal.

  1. Open Tenders by Organisation on CPPP ePublishing (central bodies).
  2. Click the number next to Life Insurance Corporation of India.
  3. Find Tender ID 2026_LIC_846424_1 on that page (Ctrl+F, or "Find in page" on a phone) and click the tender's title.
  4. Click the file you need, type the characters shown, and it downloads.

Important dates

  1. Published

    28 Jul 2026, 6:00 pm

  2. Documents available from

    28 Jul 2026, 6:00 pm

  3. Clarifications open

    28 Jul 2026, 6:00 pm

  4. Bid submission opens

    28 Jul 2026, 6:00 pm

  5. Clarifications close

    4 Aug 2026, 3:00 pm

  6. Pre-bid meeting

    5 Aug 2026, 3:00 pm

  7. Documents available untilNext

    15 Oct 2026, 3:00 pm

  8. Bid submission closes

    15 Oct 2026, 3:00 pm

  9. Bid opening

    15 Oct 2026, 3:30 pm

Tender inviting authority

EXECUTIVE DIRECTOR CRM PS

Executive Director (CRM/PS) CRM/PS Department, Central Office, 5th Floor(Link) Yogakshema Building Jeevan Bima Marg, Mumbai 400021.

Pre-bid meeting

5 Aug 2026, 3:00 pm

MUMBAI, As per RFP

Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
Life Insurance Corporation of India||Central Office, Mumbai||Information Technology - SD
Tender Reference Number
LIC/CO/CRM/CCS/RFP/2026-27
Tender ID
2026_LIC_846424_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Lump-sum
Tender Category
Services
No. of Covers
2
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Offline
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Offline

S.NoInstrument Type
1Bank Guarantee
2RTGS / ECS / NEFT
3As Per Tender Document

Covers InformationNo. Of Covers - 2

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/TechnicalTechnical Bid.pdf
2FinanceCommercial Bid.xls

Tender Fee DetailsTotal Fee in ₹ * - 11,800

Tender Fee in ₹
11,800
Fee Payable To
LIFE INSURANCE CORPORATION OF INDIA
Fee Payable At
MUMBAI
Tender Fee Exemption Allowed
Yes

EMD Fee Details

EMD Amount in ₹
10,00,000
EMD Exemption Allowed
Yes
EMD Fee Type
fixed
EMD Payable To
LIFE INSURANCE CORPORATION OF INDIA
EMD Payable At
MUMBAI

Work Item Details

Title
LIC/CO/CRM/CCS/RFP/2026-27
Work Description
Request for Proposal for availing Call Centre Services
NDA/Pre Qualification
As per RFP
Tender Value in ₹
0.00
Product Category
Info. Tech. Services
Contract Type
Tender
Bid Validity(Days)
180
Period Of Work(Days)
7
Location
MUMBAI
Pincode
400054
Pre Bid Meeting Place
MUMBAI
Pre Bid Meeting Address
As per RFP
Pre Bid Meeting Date
05-Aug-2026 03:00 PM
Bid Opening Place
MUMBAI
Should Allow NDA Tender
No
Allow Preferential Bidder
No

Critical Dates

Published Date
28-Jul-2026 06:00 PM
Bid Opening Date
15-Oct-2026 03:30 PM
Document Download / Sale Start Date
28-Jul-2026 06:00 PM
Document Download / Sale End Date
15-Oct-2026 03:00 PM
Clarification Start Date
28-Jul-2026 06:00 PM
Clarification End Date
04-Aug-2026 03:00 PM
Bid Submission Start Date
28-Jul-2026 06:00 PM
Bid Submission End Date
15-Oct-2026 03:00 PM

Collected from CPPP ePublishing (central bodies) on 10 Oct 2026, 3:54 pm IST.

See the full details with a free account

  • Fees, EMD and tender value in full
  • Tender documents and BOQ (2 files)
  • Important dates, the tendering authority and the pre-bid meeting
  • Everything published on the portal
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How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ: open Tenders by Organisation on CPPP ePublishing (central bodies), click Life Insurance Corporation of India and find Tender ID 2026_LIC_846424_1, then open it (each file asks for a CAPTCHA). Get any corrigenda too.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.

New to bidding? Read How to apply for government tenders in India, step by step, How to register and bid on eprocure.gov.in and other NIC portals and How to fill the BOQ in an e-tender: item rate, percentage rate and common errors.

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