Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup

Key terms of this bid

Read from the GeM bid document on 7 Oct 2026, 6:24 am IST. The document below is the final word.

Estimated value

₹10,00,00,000

10 crore

EMD

₹20,00,000

20 lakh

Performance security

5% ePBG

For 27 months

Minimum turnover

₹20,00,00,000

20 crore a year, average of 3 years

Experience

3 years

Of similar supply or service

Bid type

Two Packet

Total value wise evaluation

Reverse auction

No

Contract period

2 years

Offer validity

180 days

From the bid end date

Experience & turnover relaxation

No

Tender details

Organisation

Ministry of Education › Department of Higher Education

Location

Central Government

Tender ID

GEM/2026/B/8123286Copy

Category

Manpower & Services

Quantity

50

Source portal

GeM — Government e-Marketplace

How to bid

1. 1Read the bid document on this page: the terms, eligibility, EMD, specifications and ATC (additional terms and conditions).
2. 2Log in to your GeM seller account (register at gem.gov.in if you don't have one; it's free).
3. 3Search BidPlus for bid number GEM/2026/B/8123286 and submit your offer before the closing time.

New to bidding? Read How to participate in a GeM bid, step by step: from finding the bid to getting paid, How to read a GeM bid document, section by section and GeM seller registration: documents, charges and steps.