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Manpower & Services/Haryana/Haryana eProcurement

Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers

by Haryana Board Corporation

  1. Published

    Fri, 18 Sept

    4:00 pm

  2. Bid submission closes

    Fri, 9 Oct

    1:00 pm· 11 days left

  3. Bid opening

    Mon, 12 Oct

    1:00 pm

DocumentsBid on portal

Fees, EMD and value

Tender value
Not stated
See tender documents
EMD
₹10,00,000
10 lakh
Tender fee
₹5,900
+ ₹1,180 processing
Work location
Panchkula
PIN 134114
Bid validity
120 days

Tender details

Organisation
Haryana Board Corporation › UHBVNL › CE PD and C › SE P and D
Location
Haryana
Tender ID
2026_HBC_548864_1
Reference no.
NIT_57_SE_Projects_CSCC_2026
Category
Manpower & Services
Work description
Please refer BID Document
Tender type
Open Tender
Tender category
Services · Miscellaneous Services
Form of contract
Tender
Fee and EMD payment
Online
Source portal
Haryana eProcurement

Tender documents and BOQ

Notice inviting tender (NIT)

  • NIT Tender Notice

    Tendernotice_1.pdf

    689 KB

  • Techinical and Commericial Bid

    Tendernotice_2.pdf

    196 KB

  • Price Bid

    Tendernotice_3.pdf

    118 KB

  • NIT_Document_RFP

    Tendernotice_4.pdf

    1.2 MB

  • FORM10

    Tendernotice_5.pdf

    430 KB

Work item documents

  • BoQBOQ

    BOQ_628621.xls

    404 KB

  • RFP

    NIT57.pdf

    1.2 MB

Haryana eProcurement requires a security check (CAPTCHA) before each download, so the files themselves open there. Search for Tender ID 2026_HBC_548864_1.

Download on portal

Important dates

  1. Published

    18 Sept 2026, 4:00 pm

  2. Documents available from

    18 Sept 2026, 4:00 pm

  3. Bid submission opens

    18 Sept 2026, 4:00 pm

  4. Pre-bid meeting

    25 Sept 2026, 11:00 am

  5. Documents available untilNext

    9 Oct 2026, 1:00 pm

  6. Bid submission closes

    9 Oct 2026, 1:00 pm

  7. Bid opening

    12 Oct 2026, 1:00 pm

Tender inviting authority

CE IT

Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114

Pre-bid meeting

25 Sept 2026, 11:00 am

Panchkula, Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114

How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ from Haryana eProcurement (search for Tender ID 2026_HBC_548864_1), along with any corrigenda.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.
Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
Haryana Board Corporation||UHBVNL||CE PD and C||SE P and D
Tender Reference Number
NIT_57_SE_Projects_CSCC_2026
Tender ID
2026_HBC_548864_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Tender
Tender Category
Services
No. of Covers
2
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Online
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Online Bankers

S.NoBank Name
1SBI Bank

Covers InformationNo. Of Covers - 2

Cover NoCover TypeDescriptionDocument Type
1Fee/PreQual/TechnicalTechinical and Commerical Bid.pdf
2FinancePrice Bid.xls

Tender Fee DetailsTotal Fee in ₹ * - 7,080

Tender Fee in ₹
5,900
Processing Fee in ₹ (18.00% GST Incl.)
1,180
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
10,00,000
EMD Exemption Allowed
No
EMD Fee Type
fixed

Work Item Details

Title
Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers
Work Description
Please refer BID Document
NDA/Pre Qualification
Please refer BID Document
Product Category
Miscellaneous Services
Contract Type
Tender
Bid Validity(Days)
120
Location
Panchkula
Pincode
134114
Pre Bid Meeting Place
Panchkula
Pre Bid Meeting Address
Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114
Pre Bid Meeting Date
25-Sep-2026 11:00 AM
Bid Opening Place
UHBVN Panchkula
Should Allow NDA Tender
No
Allow Preferential Bidder
No
Tenderer Class
Eligibility Criteria

Critical Dates

Published Date
18-Sep-2026 04:00 PM
Bid Opening Date
12-Oct-2026 01:00 PM
Document Download / Sale Start Date
18-Sep-2026 04:00 PM
Document Download / Sale End Date
09-Oct-2026 01:00 PM
Bid Submission Start Date
18-Sep-2026 04:00 PM
Bid Submission End Date
09-Oct-2026 01:00 PM

Collected from Haryana eProcurement on 28 Sept 2026, 12:43 am IST.

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