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GEM/2026/B/8163561
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Manpower & ServicesCentral GovtGeMStartups exempt

Custom Bid for Services - HIRING OF SERVICES FOR ESTABLISHMENT, Operation and Management of Centralized 24X7X365 Omnichannel Customer Care Contact Centre for Gails 6 CGD Gas, at Noida, Up

by GAIL India Limited

  1. EMD

    ₹2.5 lakh

    Startups, MSEs can claim exemption

  2. Published

    Thu, 15 Oct

    2:19 pm

  3. Bid submission closes

    Mon, 26 Oct

    3:00 pm· 9 days left

Tender details

Organisation
Ministry of Petroleum and Natural Gas › GAIL India Limited
Location
Central Government
Tender ID
GEM/2026/B/8163561
Category
Manpower & Services
Quantity
1
Source portal
GeM — Government e-Marketplace

Key terms of this bid

Read from the GeM bid document on 16 Oct 2026, 6:18 am IST. The document below is the final word.

EMD
₹2,50,600
2.51 lakh
Performance security
5% ePBG
For 18 months
Minimum turnover
Asked
Amount in the buyer's terms
Experience
Asked
Details in the buyer's terms
Buyer's added terms
In a separate file
Read it before you bid
Bid type
Two Packet
Total value wise evaluation
Reverse auction
No
Contract period
1 year
Offer validity
90 days
From the bid end date
Experience & turnover relaxation
Yes, for startups
With supporting documents
Purchase preference
MSE

Documents sellers must upload

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC)
  • Additional Doc 3 (Requested in ATC)
  • Additional Doc 4 (Requested in ATC)

Bid document

GeM bid document · GEM/2026/B/8163561

Official PDF: terms, eligibility, EMD, specifications and ATC

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  • Eligibility: turnover, experience, MSE and startup relaxations
  • The documents sellers must upload
  • The GeM bid document, to read and download
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How to bid

  1. 1Read the bid document on this page: the terms, eligibility, EMD, specifications and ATC (additional terms and conditions).
  2. 2Log in to your GeM seller account (register at gem.gov.in if you don't have one; it's free).
  3. 3Search BidPlus for bid number GEM/2026/B/8163561 and submit your offer before the closing time.

New to bidding? Read How to participate in a GeM bid, step by step: from finding the bid to getting paid, How to read a GeM bid document, section by section and GeM seller registration: documents, charges and steps.

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