Skip to content
GovtTenderHub
Manpower & Services/Punjab/Punjab eProcurement

Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

by Department of Power

  1. Published

    Tue, 29 Sept

    1:00 pm

  2. Bid submission closes

    Wed, 28 Oct

    10:00 am· 29 days left

  3. Bid opening

    Wed, 28 Oct

    11:30 am

Fees, EMD and value

Tender value
Not stated
See tender documents
EMD
₹20,00,000
20 lakh · Exemption allowed
Tender fee
₹2,950
+ ₹10,000 processing
Work location
Ludhiana
PIN 141003
Bid validity
120 days

Tender details

Organisation
Department of Power › Punjab State Power Corporation Limited › IT Organization › CS and IT Implementation
Location
Punjab
Tender ID
2026_POWER_176419_1
Reference no.
364/18/CSIT-2026
Category
Manpower & Services
Work description
Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services
Tender type
Open Tender
Tender category
Services · Miscellaneous Services
Form of contract
Tender cum Auction
Fee and EMD payment
Online
Pre-qualification
As per clause 1.3 of tender enquiry
Source portal
Punjab eProcurement

Tender documents and BOQ

Notice inviting tender (NIT)

  • Tender Notice for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

    Tendernotice_1.pdf

    424 KB

Work item documents

  • Tender Specifications for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

    DNIT.pdf

    1.0 MB

  • Price Bid for RABOQ

    BOQ_359223.xls

    319 KB

  • Additional Price Bid

    AdditionalPriceBid.rar

    13 KB

Punjab eProcurement requires a security check (CAPTCHA) before each download, so the files themselves open there. Search for Tender ID 2026_POWER_176419_1.

Download on portal

Important dates

  1. Published

    29 Sept 2026, 1:00 pm

  2. Documents available from

    29 Sept 2026, 1:00 pm

  3. Bid submission opens

    29 Sept 2026, 2:00 pm

  4. Documents available untilNext

    28 Oct 2026, 10:00 am

  5. Bid submission closes

    28 Oct 2026, 10:00 am

  6. Bid opening

    28 Oct 2026, 11:30 am

Tender inviting authority

Dy CE IT A and PM

Dy CE IT A and PM IT Wing PSPCL Head Office Patiala

How to bid

  1. 1Check the fees, EMD, dates and document list on this page to decide whether to bid.
  2. 2Download the tender documents and BOQ from Punjab eProcurement (search for Tender ID 2026_POWER_176419_1), along with any corrigenda.
  3. 3Register on the portal as a bidder with a Class 3 Digital Signature Certificate (DSC), then upload your bid before the closing time.
Everything published on the portalCovers, payment instruments, fee and EMD details, work item details and more

Basic Details

Organisation Chain
Department of Power||Punjab State Power Corporation Limited||IT Organization||CS and IT Implementation
Tender Reference Number
364/18/CSIT-2026
Tender ID
2026_POWER_176419_1
Withdrawal Allowed
Yes
Tender Type
Open Tender
Form Of Contract
Tender cum Auction
Tender Category
Services
No. of Covers
3
General Technical Evaluation Allowed
No
ItemWise Technical Evaluation Allowed
No
Payment Mode
Online
Is Multi Currency Allowed For BOQ
No
Is Multi Currency Allowed For Fee
No
Allow Two Stage Bidding
No

Payment Instruments

Online Bankers

S.NoBank Name
1SBI Bank

Covers InformationNo. Of Covers - 3

Cover NoCover TypeDescriptionDocument Type
1FeeUpload proof of having deposited tender fee and EMD.pdf
2PreQual/TechnicalUpload all the required Annexures of Section-VI of tender enquiry.pdf
Upload all the required documents as per clause 1.3 and 2.71.pdf
3FinanceOnly the total price with GST has to be entered by the bidder.xls
Upload additional BoQ sheet as per Section-VII of tender enquiry.rar

Tender Fee DetailsTotal Fee in ₹ * - 12,950

Tender Fee in ₹
2,950
Processing Fee in ₹
10,000
Tender Fee Exemption Allowed
No

EMD Fee Details

EMD Amount in ₹
20,00,000
EMD Exemption Allowed
Yes
EMD Fee Type
fixed

Work Item Details

Title
Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services
Work Description
Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services
NDA/Pre Qualification
As per clause 1.3 of tender enquiry
Product Category
Miscellaneous Services
Contract Type
Tender
Bid Validity(Days)
120
Location
Ludhiana
Pincode
141003
Bid Opening Place
Ludhiana
Should Allow NDA Tender
No
Allow Preferential Bidder
No
Tenderer Class
Not Applicable

Critical Dates

Published Date
29-Sep-2026 01:00 PM
Bid Opening Date
28-Oct-2026 11:30 AM
Document Download / Sale Start Date
29-Sep-2026 01:00 PM
Document Download / Sale End Date
28-Oct-2026 10:00 AM
Bid Submission Start Date
29-Sep-2026 02:00 PM
Bid Submission End Date
28-Oct-2026 10:00 AM

Collected from Punjab eProcurement on 29 Sept 2026, 3:16 pm IST.

More from Department of Power

All their tenders

Similar live tenders

Manpower & Services in Punjab
29 days left

Wed, 28 Oct, 10:00 am

Documents