Custom Bid for Services - Supply, Implementation, Customization and Maintenance of AI Based Interactive Voice / Video Assistant project (Inbound & Outbound Calling Service) for 5 Years

Key terms of this bid

Read from the GeM bid document on 29 Sept 2026, 2:24 am IST. The document below is the final word.

EMD

₹30,00,000

30 lakh

Performance security

Not required

Minimum turnover

₹15,00,00,000

15 crore a year, average of 3 years

Bid type

Two Packet

Total value wise evaluation

Reverse auction

No

Contract period

5 years

Offer validity

180 days

From the bid end date

Tender details

Organisation

Ministry of Finance › Department of Financial Services

Location

Central Government

Tender ID

GEM/2026/B/7947589Copy

Category

Manpower & Services

Quantity

1

Source portal

GeM — Government e-Marketplace

How to bid

1. 1Read the bid document on this page: the terms, eligibility, EMD, specifications and ATC (additional terms and conditions).
2. 2Log in to your GeM seller account (register at gem.gov.in if you don't have one; it's free).
3. 3Search BidPlus for bid number GEM/2026/B/7947589 and submit your offer before the closing time.

New to bidding? Read GeM seller registration: documents, charges and steps, How to read a GeM bid document, section by section and GeM reverse auction: how bid to RA works, who gets in and how L1 is decided.